Support

PawStory Support Center

If you run into an issue using PawStory, or have a question about your account, data, subscription, or privacy, you can reach us through the options below.

Last updated: June 30, 2026

✉️
Support Email
[email protected]
We'll get back to you as soon as we can. General support requests are handled in the order received; account deletion, subscription, or privacy-related requests may take longer to verify.

1. When contacting us, please include the following

To help us resolve your issue as quickly as possible, please include the following in your email where you can:

📧
Login Email
The email address you use to log into PawStory
📱
Device Type
iPhone, Android phone, or browser
📍
Where the Issue Occurs
Login, Today's care, Story, Health, Expenses, or the care handover note
🖼️
Screenshot or Error Message
If applicable, a screenshot or error message helps us troubleshoot faster

2. What We Can Help With

We can assist with the following:

Login, sign-up, or forgotten password
Account login issues
Premium subscription, purchase, or restore purchase
Account deletion requests
Data and privacy questions
Pet profiles, care records, stories, health records
Expense record issues
Care handover note share-link issues
Bug reports
Feature suggestions
For questions about subscriptions, payments, or refunds, some of these may need to be handled through your Apple App Store or Google Play account.

3. Account Deletion

If you'd like to delete your PawStory account and related data, please go to:

🗑️ pawstoryapp.com/en/delete-account.html

You can also email directly with your PawStory login email address so we can verify your account.

4. Privacy Policy

You can review how PawStory handles and protects your data here:

🔒 pawstoryapp.com/en/privacy.html

5. Important Note

PawStory is a pet care journaling tool that helps you organize daily care, health, stories, expenses, and memories.

⚠️ PawStory does not provide veterinary, medical, legal, tax, or financial advice.